|Features and Benefits
Once you know what your processes are, you have the ability to
change them to correct errors, make improvements and react to change.
Knowing what you can't do is as important as knowing what you can do.
The first step to automating internal workflow is to map out your
business process. This information is valuable because it shows you
whether there are any inflexibilities. It therefore gives you the
ability to make iterative improvements to your process which in turn
helps you deliver better service to your customers.
Your ability as an organisation to cope with rapid change is also vital.
If your business is growing rapidly then you need a cost-effective way
to quickly gain the ability to repeat basic administrative task.
That way you can devote your resources to serving your expanding customer
On the other hand you may be down-sizing or cutting your expansion plans.
Such a climate can be a source of confusion for employees, since they can
be unsure whether to devote their attentions to administrative tasks or
to customer service. By rapidly and cost-effectively improving their
productivity on administrative tasks you can help them to maintain
quality of service to customers during a period of contraction whilst
exerting downward pressure on costs.